If your cutter has incomplete cutting then rolling back to a prior FTDI driver is a good first step to resolve the issue. You will see the new device show up in the device manager listing. Plug it back into the computer and the device will reappear. Do this as many times as needed until you find the cutter device.
If your cutter is an unknown device, you will need to install an FTDI driver. You can download the drivers from the CutterPros support page here.
There are a couple to choose from depending on your operating system. The drivers are in a compressed folder. Save the file to your downloads or to the desktop. After the file is saved, extract the drivers to a regular folder on your desktop.
Right click on the COM port which is your cutter. The port settings should be as follows:. Change the settings as needed to match above. Usually, all you will need to update is the Flow control setting. You can change the COM port at the top if you wish. Now, you should be back in device manager. Right click on the COM port for your cutter to verify the settings.
Sometimes, the Hardware setting reverts back to the prior setting. If it did, change it back to Hardware again. Verify the settings again if needed. At this point, it is usually a good idea to restart the computer and then go back into device manager and check the settings.
Turn the cutter off and on and then leave the cutter connected and turned on for the restart. This is especially true if you changed the COM port number. Blade Offset:. You can adjust this if needed.
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